Refund Policy

Welcome to Korah!

These terms and conditions outline the rules and regulations for the refund policy in Korah app.

A “field” in this context means a playground or a venue of booking such as indoor or outdoor football pitch, tennis playground, swimming pool, play hall, or a similar kind.

  • A service charge of 2% is applied on the price of a field each time that field is booked. The Korah app admin has the full right to change such a service charge at any time after notifying the field owner.
  • In all bank transfer processes (either refund or cancellation or any payment processes) the users and/or field owners will be responsible for any transfer fees and charges by their respective banks, and Korah app admin will not be responsible for such fees and charges. The Korah app admin has the full right to change any fees percentages at any time after notifying the field owners.
  • If a user cancelled a field booking 24 hours before the booked time, then there would be no charges applied on the user, and the field owner would not get any money, as this would be a free cancellation offer to the user. However, the user will be charged for the transfer fees and charges by their respective bank, and Korah app admin will not be responsible for such fees and charges. The Korah app admin has the full right to change such percentages at any time after notifying the field owner.
  • If a user cancelled a field booking between 24 to 12 hours before the booked time, a 10% charge would be applied on the total booking price and the user would get back 90% of the remaining amount (excluding the charges for the transfer fees by their respective bank), and therefore the field owner would get 8% of the total booking price of their field (excluding the charges for the transfer fees by their respective bank). The Korah app admin has the full right to change such percentages at any time after notifying the field owner.
  • If a user cancelled a field booking less than 12 hours before the booked time, a 30% charge would be applied on the total booking price and the user would get back 70% of the remaining amount (excluding the charges for the transfer fees by their respective bank), and therefore the field owner would get 28% of the total booking price of their field (excluding the charges for the transfer fees by their respective bank). The Korah app admin has the full right to change such percentages at any time after notifying the field owner.
  • A user is allowed to re-schedule their booking time only once, and it is free of charge.